🏠 ❓ FAQ

🟩 General Questions

Who are you and what experience do you have?

We are a professional renovation team, an experienced contractor in building maintenance and high-rise works.

We bring commercial-grade expertise into residential projects, ensuring safe and reliable results.

What makes you different from other contractors?

Unlike typical renovation contractors, we:

• Have experience in high-rise and difficult access work

• Use rope access methods (no need for scaffolding in some cases)

• Focus on solving problems efficiently, not just cosmetic work

• Why homeowners choose us instead of typical contractors?

  • No unnecessary hacking (save cost)

  • Can handle difficult access (others cannot)

  • Faster completion (2–5 days)

  • Backed by commercial project experience

Do you handle small and large projects?

Yes. We handle everything from small balcony repairs to full outdoor renovation works.

Do you provide warranty?

Yes, warranty is provided depending on the type of work. Details will be explained clearly during quotation.

🟩 Pricing & Quotation

How much does balcony waterproofing cost?

Typical starting range:

• Waterproofing: from $2,800

• Decking: from $3,500

• Awning: from $2,200

Final cost depends on size and site condition.

What affects the price?

• Area size

• Existing condition (cracks, leakage severity)

• Material selection

• Accessibility

Do you provide free quotation?

Yes, we can provide:

• Rough quote from photos

• Site inspection if required

Are there hidden costs?

No. We provide clear quotations before starting work.

Can I get a quote from photos?

Yes. Simply send us your balcony or outdoor area photos via WhatsApp for a quick estimate.

🟩 Balcony Waterproofing

Why is my balcony leaking?

Common causes:

• Cracked tiles

• Failed waterproof layer

• Water seepage through joints

Can leaks be repaired without hacking?

Yes, in many cases we can apply overlay waterproofing solutions without hacking existing tiles.

How long does waterproofing last?

Depending on method and condition, it can last several years with proper maintenance.

How long does the work take?

Most projects take about 2 to 5 days.

Will it damage my existing tiles?

No, we aim to preserve existing finishes where possible.

🟩 Decking Installation

What types of decking do you offer?

• WPC (wood plastic composite)

• Timber decking

Which is better: WPC or timber?

• WPC: lower maintenance, weather resistant

• Timber: natural look, requires maintenance

Is decking slippery when wet?

No, we use anti-slip materials suitable for outdoor use.

How long does installation take?

Typically 2 to 4 days, depending on size.

How to maintain decking?

• Regular cleaning

• Avoid prolonged water pooling

• Periodic inspection

🟩 Awning Installation

What types of awning are available?

• Fixed awning

• Retractable awning

• Polycarbonate / canvas options

Can it withstand heavy rain?

Yes, our awnings are designed for outdoor weather conditions.

Is it customisable?

Yes, size, design, and material can be customised.

How long does installation take?

Usually 1 to 2 days.

🟩 Process & Timeline

What is your work process?

1. Site assessment / photo review

2. Quotation

3. Confirmation

4. Work execution

5. Completion and handover

Will there be disruption?

We aim to minimise noise and complete work efficiently.

Do I need to be at home?

Not always. We can arrange based on your convenience.

🟩 Safety & Capability

Do you use scaffolding?

Where possible, we use rope access methods to reduce cost and space usage.

Is your team trained?

Yes. Our team follows professional safety standards and procedures.

Can you handle high-rise or difficult access?

Yes. We have experience handling challenging environments safely.

What safety standards do you follow?

We follow strict work-at-height and safety practices based on industry standards.

🟩 After Service & Warranty

What happens if issues occur after completion?

We will assess and provide support based on the agreed warranty.

Do you provide maintenance advice?

Yes, we will guide you on how to maintain your balcony or outdoor area.

🟩 Contact & Next Step

How do I get a quote?

Simply send us:

• Photos of your area

• Brief description of issue

How fast will you respond?

We aim to reply within 1 hour during working hours.

Don’t wait until leaks get worse and cost more to repair

📲 WhatsApp us now with your photos for a fast quote
👉 Quick response | No obligationte your text here...